All items are carefully inspected before shipment. Because of the personal nature of some of our products, we cannot generally offer exchange or refunds.
Should you find a manufacturing defect on any item, you may return the purchased product, still unused, within 14 days after delivery.
How Should the Returned Product Look?
If your return is received after the refund period has expired, we will issue a store credit, which can be used towards a future purchase at our stores.
Before Returning an Item, please note:
Items that CANNOT be returned:
Any garment that covers an intimate area is not returnable for your protection as well as our customer's protection. It is also the law.
Please send your package in a prepaid, insured and traceable method to ensure a safe and documented delivery.
Contact FranBlass via email for return address information. email@example.com
Please ensure that you provide us with your complete and correct address. If we ship an item and it is then returned to us because of an incorrect address, we will send your purchase again but shipping will have to be charged again.
If a package is returned to us "unclaimed" by the delivery company, we will charge additional shipping before reshipping the order.
We do ship to P.O. Boxes via Canada Post; however, it is always safer to provide a physical address.
If you choose to return an order without going through the proper authorization stated below, it will result in a 50% restocking charge, plus shipping cost that we incur. "Shipping charges are not refundable".
How to Return an Order - Authorized Returns