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All items are carefully inspected before shipment.  Because of the personal nature of some of our products, we cannot generally offer exchange or refunds.  
Should you find a manufacturing defect on any item, you may return the purchased product, still unused, within 14 days after delivery.

How Should the Returned Product Look?
  • Should not be damaged in any way
  • Should have the labels & tags attached
  • Should be placed in the original packaging
  • Should not have any odour
  • Should not have been washed

If your return is received after the refund period has expired, we will issue a store credit, which can be used towards a future purchase at our stores.

Before Returning an Item, please note:
  • Shipping charges are non-refundable
  • All ‘Specials' on FranBlass Online Stores are Final Sale
  • We cannot accept returned items for "Clearance" or Sale Items
  • Your order will be refunded minus 10% of your total transaction for restocking and/or credit card charges

Items that CANNOT be returned:
  • Panties (Thongs, G-strings, Bikinis)
  • Teddies
  • Hosiery (includes thigh highs, pantyhose, leggings)
Important:  Items that cannot be returned also refers to any sets that include the items above, ie; babydolls with thongs, corsets with a panty etc.

Any garment that covers an intimate area is not returnable for your protection as well as our customer's protection. It is also the law.

Return Address
Please send your package in a prepaid, insured and traceable method to ensure a safe and documented delivery.
Contact FranBlass via email for return address information.

Wrong Address
Please ensure that you provide us with your complete and correct address. If we ship an item and it is then returned to us because of an incorrect address, we will send your purchase again but shipping will have to be charged again.

Unclaimed Items
If a package is returned to us "unclaimed" by the delivery company, we will charge additional shipping before reshipping the order.

P.O. Boxes
We do ship to P.O. Boxes via Canada Post; however, it is always safer to provide a physical address.

Unauthorized Returns
If you choose to return an order without going through the proper Return Authorization Numbers stated below, your package will be returned to you as it will not be accepted.  Please be reminded that shipping charges are not refundable.

How to Return an Order - Authorized Returns
  • Complete the form below
  • We will respond with an Return Authorization (RA) number and instructions on how to return your item(s).
  • Include your invoice #
  • Include details of your order
  • Do not send your product back if you have not received an RA# from FranBlass via e-mail.
  • Returns with an RA# must be received by us within 14 days from original purchase date.  Sorry we cannot extend the dates under any circumstances.


1. Last Name, First Name

2. What is your Invoice Number

3. What are you returning?

4. Reason for Return

5. Email